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Water heater: repair or replace?

When the hot water goes out, the first question is whether the heater can be fixed. Here is how we help homeowners decide.

By the Chandler Home Plumbing & Repair team. Updated November 2026.

Electric water heater with new supply lines
Two new gas water heaters in a closet

Start with the age

Look at the label on the side of the tank. The serial number usually includes the year it was made. Tank heaters in Chandler often last 8 to 12 years. If yours is near or past that range, a big repair is rarely worth it.

Problems that are usually repairs

  • A gas heater that won't light or keeps going out (thermocouple, igniter or gas valve)
  • An electric heater with no hot water or lukewarm water (element or thermostat)
  • A dripping relief valve
  • A leak at a fitting on top of the tank

Problems that usually mean replacement

  • Water leaking from the tank itself or rust coming through the bottom
  • Rusty hot water from a tank that is getting old
  • A tank that is past its life and needs a costly part

Questions to ask before you replace

  • Is the current size right for your household?
  • Would a tankless unit make sense, and is the gas line big enough?
  • Does the heater need a drain pan because it sits in an attic or over finished space?
  • Does the job need a permit with the City of Chandler?

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